Onsite Business CoursesArc Skills Training offers a range of onsite courses for larger groups of delegates. These courses are run at a time and place that best suit your company’s requirements.
Exceptional Customer Service
Being a customer service focused organisation is the single best way to maintain and grow your business in the face of active competition. Customer service is a culture that should be ingrained in all staff, but specifically those dealing with the outside world.
They say it costs between 5 and 6 times as much to find a new customer than to service an existing one. While this clearly makes a case for customer service, there is another aspect to consider. How do you service your existing customers properly when you have to expend significant time and energy finding new clients – especially in an aggressive market place where customers are benefiting from increasingly flexible and charming companies?
This practical half day seminar will provide some easy to implement tips and techniques that will help everyone in your organisation to understand, appreciate and buy into an exceptional customer service culture.