In-house training

Onsite Secretarial Courses

Arc Skills Training offers a range of onsite courses for larger groups of delegates. These courses are run at a time and place that best suit your company’s requirements.
Key Skills for Effective Secretaries

Telephone Etiquette and Frontline Reception Skills

Not everyone is born with a perfect speaking manner, pitch or tone, but telephone etiquette is a skill that can be easily acquired with the right training.

A friendly and professional receptionist can immediately create an impression in the caller’s mind of an efficient, customer service oriented and professional company.

This essential 1 day telephone etiquette workshop, which also addresses image, dress and deportment, is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer’s first impression of a company starts with the receptionist or person who answers the telephone.



1 Day



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